Client Service Agreement
Resolve Support LLC
This Client Service Agreement (“Agreement”) governs the services provided by Resolve Support LLC, a Wyoming limited liability company doing business as Resolve Digital Agency (“Resolve,” “we,” “us”), to the client who accepts this Agreement (“Client,” “you”).
By checking the acceptance box and completing payment through Stripe Checkout, you agree to the terms below. This Agreement takes effect on the date of your first successful payment (the “Start Date”).
PART A — GENERAL TERMS
1. Services Overview
Resolve offers two categories of services. Depending on the plan you select at checkout, this Agreement will cover one or both:
- Marketing Strategy Services — Google Ads campaign management, landing pages, call tracking, SMS lead rescue, Trustivo review generation, and ongoing optimisation.
- Website Maintenance Services — WordPress or WooCommerce maintenance memberships including updates, backups, security monitoring, and technical support.
The specific inclusions for your plan are described in Part B (Marketing) and Part C (Website Maintenance) of this Agreement, and as published at resolvedigitalagency.com at the time of your purchase.
2. Fees and Payment
You will pay the monthly plan fee in advance on the Start Date and on the same day of each subsequent month. All fees are in United States Dollars (USD) and are non-refundable except as required by law.
Stripe is our payment processor. By entering your payment details, you authorise us to charge your payment method automatically on each billing date for the duration of this Agreement.
If a payment fails, we will retry the charge and notify you. Accounts that remain unpaid for more than seven (7) days may be suspended under Section 8.
Prices are subject to change, but we will notify you of any fee changes before your next billing cycle. Continued use of the services after a price change constitutes acceptance of the new fee.
3. Your Responsibilities
You agree to:
- Provide accurate information about your business, services, and target customers during onboarding.
- Grant the access we need to deliver services, including Google Ads, Google Business Profile, hosting, CMS, and your website where applicable.
- Respond to reasonable requests for information, approvals, and feedback in a timely manner.
- Keep your payment method current.