Privacy Policy
Last Updated: September 2026
Introduction
Resolve Support LLC, doing business as Resolve Digital Agency (“Resolve”, “we”, “us” or “our”), respects your privacy.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you:
- Visit our website
- Contact or communicate with us
- Become a customer
- Use our marketing, technology or support services
- Interact with advertising campaigns, forms, call tracking or other systems operated by Resolve
This Privacy Policy should be read alongside our Terms & Conditions and, where applicable, your signed Service Agreement.
Scope of This Policy
This Privacy Policy applies to personal information collected through:
- resolvedigitalagency.com
- Contact and enquiry forms
- Customer onboarding
- Marketing and advertising services
- Smart Forms and conversion systems
- Call tracking and SMS services
- Reputation management services
- AI call handling where enabled
- Customer dashboards and portals
- Billing and payment administration
- Email, telephone and other communications with Resolve
Third-party platforms and services may have their own privacy policies and practices.
Payment and Banking Information
When you become a customer, we may collect information required to administer payments.
This may include:
- Billing name and address
- Account-holder name
- Bank name
- Routing number
- Bank account number
- Account type
- Payment amount and frequency
- Signed ACH Direct Debit authorization
- Payment and transaction records
Where you provide bank-account information using a paper ACH authorization form, Resolve may collect and retain the authorization and related records as necessary to establish and administer the agreed payments, comply with legal or accounting requirements and maintain evidence of the authorization.
Access to this information is limited to people who require it for legitimate business purposes.
Electronic payment processing may be provided through Stripe or another approved payment provider.
Where credit-card payments are processed electronically, Resolve does not intend to store full credit-card numbers on its own systems unless specifically required for an authorized payment process.
We do not use financial information for advertising or unrelated marketing purposes.
Information Collected Through Our Marketing Systems
Resolve may operate marketing and conversion systems on behalf of customers.
Depending on the services being used, information collected through those systems may include:
- Names
- Email addresses
- Telephone numbers
- Form responses
- Service or product interests
- Location information
- Appointment or enquiry information
- Marketing source and campaign information
- Call details
- SMS communications
- Website activity associated with an enquiry
- Other information voluntarily submitted by a prospective customer
This information is used to provide the agreed marketing, attribution, conversion and reporting services.
Calls and AI Call Handling
Where call tracking, call handling or AI Receptionist services are enabled, Resolve or its service providers may process information associated with telephone calls.
This may include:
- Caller telephone number
- Date and time of call
- Call duration
- Call outcome
- Information provided during the call
- Call recordings or transcripts where enabled, disclosed and permitted by applicable law
- AI-generated call summaries or classifications
These systems are used to help businesses respond to enquiries, understand marketing performance and improve customer handling.
Customers are responsible for working with Resolve to ensure any required notices or consents relating to call recording or communications are appropriately implemented.
Automatically Collected Information
When you visit our website or use certain Resolve systems, we may automatically collect information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Referral source
- Pages viewed
- Time spent on pages
- Advertising and campaign interactions
- Cookie and device identifiers
We use this information to understand website performance, improve our services, measure advertising and maintain security.
How We Use Personal Information
We may use personal information to:
- Respond to enquiries
- Assess whether Resolve may be a suitable fit for a prospective customer
- Provide and manage our services
- Onboard customers
- Build and manage Google Ads and Meta Ads campaigns
- Configure Smart Forms and conversion systems
- Track calls, forms and enquiries
- Provide attribution and performance reporting
- Operate SMS Rescue and related communications
- Provide reputation management services
- Operate AI call handling where enabled
- Process and administer payments
- Provide customer support
- Improve our website, systems and services
- Detect fraud or unauthorized activity
- Maintain security
- Meet accounting, tax, legal and contractual requirements
- Communicate important service information
- Send marketing communications where permitted
We do not sell personal information for money.
How We Communicate With You
We may communicate with you using information you provide through:
- Telephone
- SMS
- Customer portals
- Other agreed communication channels
Service communications may include onboarding information, account updates, payment information, campaign matters and support communications.
Marketing communications may be sent where permitted by applicable law.
You may unsubscribe from promotional email communications using the unsubscribe link provided or by contacting us.
Where applicable, you may opt out of marketing SMS communications using the instructions provided in the message.
Customer Data
When Resolve processes personal information on behalf of a customer as part of providing marketing or technology services, the customer may remain responsible for determining how that information is collected and used.
Resolve uses customer data only as reasonably necessary to:
- Perform the agreed services
- Maintain and support the relevant systems
- Provide reporting
- Troubleshoot problems
- Maintain security
- Meet legal obligations
Customers are responsible for ensuring they have the appropriate rights, notices and permissions necessary for Resolve to process information provided to us on their behalf.
How We Share Personal Information
We may share information with service providers where reasonably necessary to operate Resolve and provide our services.
These may include providers of:
- Payment processing
- Cloud infrastructure and hosting
- Email services
- SMS and telecommunications
- Call tracking
- AI call handling
- Analytics
- CRM systems
- Google Ads
- Meta Ads
- Reputation management
- Security and monitoring
- Accounting and professional services
We provide service providers only with information reasonably necessary for the relevant purpose.
Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to valid legal process
- Protect Resolve, our customers or others
- Investigate suspected fraud, abuse or unlawful activity
- Enforce our agreements
Business Transactions
If Resolve is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.
Cookies and Tracking Technologies
We use cookies, pixels and similar technologies to operate our website, understand how it is used, measure advertising and improve performance.
These technologies may include services provided by Google and Meta.
Categories may include:
Necessary
Required for website security, navigation and essential functionality.
Functional
Used to support enhanced website functionality.
Analytics
Used to understand website traffic and how visitors interact with our website.
Advertising
Used to measure advertising performance and, where permitted, deliver or improve relevant advertising.
Some advertising technologies may involve disclosures of information that are considered “sharing” under certain privacy laws even where no money changes hands.
Where required, you can manage non-essential cookies and advertising preferences through the Privacy Preferences control on our website.
You can also manage cookies through your browser settings.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, accounting and operational requirements.
Retention periods may vary depending on the information involved.
For example:
- Customer account information may be retained while the relationship is active and for an appropriate period afterward
- Payment and ACH authorization records may be retained as necessary for payment administration, accounting, dispute management and legal obligations
- Marketing and enquiry information may be retained while relevant to the business relationship
- Support and customer communications may be retained for recordkeeping
- Marketing preferences may be retained to ensure we respect opt-out requests
- Call recordings or transcripts, where used, may be retained according to the applicable service configuration and legal requirements
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.
Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information.
These may include:
- Encryption during electronic transmission
- Access controls
- Secure login procedures
- Restricted access to payment information
- Secure systems and service providers
- Monitoring and security controls
- Physical protection of paper records containing sensitive information
Paper documents containing bank-account information or other sensitive information are accessible only to authorized personnel and should be stored and disposed of securely.
No system can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we handle.
Your Privacy Rights
Depending on where you live and which laws apply to Resolve, you may have rights concerning your personal information.
These may include rights to:
- Request information about personal information we hold
- Request access to personal information
- Request correction of inaccurate information
- Request deletion, subject to legal exceptions
- Opt out of certain uses or disclosures
- Withdraw consent where processing is based on consent
- Exercise other rights provided under applicable privacy law
We will not unlawfully discriminate against you for exercising applicable privacy rights.
California Privacy Rights
Where the California Consumer Privacy Act or other California privacy laws apply, eligible California residents may have rights including:
- The right to know what personal information has been collected
- The right to access certain personal information
- The right to request deletion, subject to exceptions
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information where applicable
- Certain rights relating to sensitive personal information
Resolve does not sell personal information for money.
However, some advertising and analytics technologies may constitute “sharing” for cross-context behavioural advertising under California law.
Where applicable, California residents can manage relevant advertising and cookie preferences through the Privacy Preferences control on our website.
Financial account information may constitute sensitive personal information under applicable California law. Resolve uses such information for payment and business-administration purposes and not to infer characteristics about individuals.
To exercise an applicable privacy right, please contact Resolve through our website.
We may need to verify your identity before completing certain requests.
International Data Transfers
Resolve is based in the United States and may use service providers operating in the United States and other countries.
As a result, personal information may be processed outside the jurisdiction where it was originally collected.
Where required, we take reasonable steps to use appropriate safeguards for international transfers.
Third-Party Websites and Platforms
Our website and services may link to or integrate with third-party platforms.
Resolve does not control the privacy practices of independent third parties.
We encourage you to review the privacy policies of services you use, including advertising platforms, payment providers and other integrated services.
Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology or legal obligations change.
The current version will be published on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us through the Resolve website.
Resolve Support LLC
doing business as Resolve Digital Agency
10845 Griffith Peak Dr Ste 200A
Las Vegas, NV 89135
United States