Terms and Conditions | Resolve Digital Agency

Introduction and Acceptance of Terms

Welcome to Resolve Support LLC, doing business as Resolve Digital Agency (“Resolve”, “we”, “us” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and subscription-based services. By accessing our website or signing up for any Resolve service, you (“you” or “Customer”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

Please read these Terms carefully. They constitute a legal agreement between you and Resolve. In addition to these Terms, your use of our services is also subject to our Privacy Policy. If you have any questions about these Terms, please contact us via the contact page at resolvedigitalagency.com/contact-us.

Introduction and Acceptance of Terms

Resolve provides professional digital marketing and website support services. Our core offerings include:

Marketing Strategy Services – Including Google Ads campaign setup and management, conversion-optimised landing page design and build, performance tracking (call tracking and form attribution), SMS lead rescue, Trustivo review generation and management, and ongoing campaign optimisation.
WordPress Maintenance Memberships – Ongoing updates, backups, security, bug fixes, and technical support to keep WordPress sites running smoothly.
WooCommerce Maintenance Memberships – All WordPress maintenance services plus store-specific support including checkout, payment, shipping, tax, and product management.

All our core services are offered on a subscription basis and we also offer optional add-on services like development time blocks or other one-time support tasks.

Service Scope and Limitations:

Our services are intended to keep your WordPress or WooCommerce site running smoothly, up-to-date, and secure, and to grow your business through marketing.
We will make reasonable efforts to deliver services but do not guarantee that our services will resolve every possible issue or prevent all security breaches.
We rely on you to provide necessary access credentials and accurate information. If you fail to do so, it may limit our ability to deliver the services.
We may decline to perform certain requests that fall outside our offerings. We will inform you if any requested service cannot be provided.

Marketing Strategy Setup Fee

All Marketing Strategy Services require a one-time setup fee of $990 USD, payable before work commences. The setup fee covers strategy consulting, Google Ads campaign build, call tracking configuration, SMS lead rescue setup, Trustivo configuration, and full testing prior to campaign launch.

The setup fee is non-refundable once work has commenced. The setup fee does not include ad spend, which is paid directly to Google by the Customer.

Marketing Services Agreement Term

All Marketing Strategy Services operate under a minimum 6-month agreement from the date of campaign launch. During this period, the Customer agrees to pay the applicable monthly plan fee and maintain an active Google Ads budget.

After the initial 6-month term, the agreement continues on a month-to-month basis. Either party may terminate the agreement with 30 days’ written notice after the initial term has been completed.

Early termination during the initial 6-month term will result in the remaining monthly fees for the balance of the term becoming due and payable.

WordPress and WooCommerce Membership Terms

WordPress ($199/mo) and WooCommerce ($299/mo) memberships operate on a month-to-month basis with no minimum commitment. Either party may cancel with 30 days’ written notice.

Google Ads and Advertising Spend

Ad spend is paid directly by the Customer to Google and is not included in Resolve’s plan fees. Resolve does not collect, hold, or manage advertising spend on behalf of the Customer.

Resolve will recommend an appropriate advertising budget based on the Customer’s industry, location, and objectives. The final ad spend budget is determined by the Customer.

Resolve is not responsible for changes to Google Ads platform policies, pricing, or performance that are outside of our control.

Intellectual Property and Ownership

All landing pages, multi-step forms, campaign assets, tracking configurations, and related intellectual property created by Resolve as part of the Marketing Strategy Services remain the exclusive property of Resolve Support LLC. These assets are provided to the Customer as part of the ongoing service and are not transferable.

Upon termination of services, the Customer’s landing pages, forms, and related campaign assets will be deactivated. These assets are not available for export, transfer, or continued use outside of an active Resolve agreement.

The Customer’s Google Ads account remains the property of the Customer and will remain accessible to the Customer upon termination.

Service Area Exclusivity

Resolve operates an exclusivity model for Marketing Strategy Services. We will not take on more than one client in the same industry within the same service area.

The service area is defined by Resolve at the time of onboarding, based on factors including the Customer’s location, industry, campaign targeting radius, and local market conditions. Service areas are confirmed during the initial consultation and documented as part of the onboarding process.

Exclusivity applies for the duration of the active agreement only. Upon termination, the service area becomes available to other businesses in the same industry.

Resolve reserves the right to determine service area boundaries at its discretion, taking into account the needs of the Customer and the competitive landscape of the area.

Development Time Blocks

For work that falls outside of ongoing maintenance or marketing services—such as new pages, integrations, or complex changes—active members and marketing clients may purchase blocks of development time. Development time is scoped and estimated before work begins, and billed separately from ongoing plan fees.

Accounts and User Responsibilities

To utilise our services, you may need to create an account and provide information during an onboarding process. You agree to provide true, current, and complete information about yourself and your website when signing up. You are responsible for maintaining the confidentiality of any login credentials for our website or any accounts we provide you, and for restricting access to your account.

By subscribing to our services, you grant Resolve and our authorised personnel the necessary access to your website, hosting account, and related resources for the purpose of delivering the services. You represent and warrant that you have all necessary rights and authority to grant us this access.

Payment Terms

All prices are listed and charged in United States Dollars (USD). Prices are subject to change, but we will notify you of any rate changes that would affect your existing subscriptions.

Subscription services are billed on a recurring basis. By signing up, you authorise Resolve to automatically charge the payment method on file for the applicable fees on each renewal cycle until you cancel. If a charge is not successfully processed, we may suspend or terminate your service if payment is not promptly made.

After any applicable cancellation period has elapsed, all fees paid are non-refundable. Partial refunds or pro-rated credits for mid-term cancellations are not provided, except at our sole discretion as required by applicable law.

Cancellation and Termination

Cancellation by You: You may cancel a subscription at any time, but all cancellation requests must be submitted in writing via the contact page at resolvedigitalagency.com/contact-us. Please note:

WordPress and WooCommerce memberships: Provide 30 days’ written notice. You will retain access until the end of the current paid billing period.
Marketing Strategy Services: Cancellation is subject to the minimum 6-month agreement term. Early cancellation will result in remaining fees for the balance of the initial term becoming due.
Cancelling stops future billing but does not entitle you to a refund for any unused portion of a billing period.

Termination by Us: We reserve the right to suspend or terminate your access to our services if payment is overdue, if you breach any material term of these Terms, or if we decide to discontinue a service. In most cases, we will provide notice and an opportunity to remedy the issue before termination.

Data Collection and Privacy

Your privacy is important to us. Resolve collects and handles personal data in accordance with applicable privacy laws and our Privacy Policy. We use your personal information only as needed to deliver our services, communicate with you about your account, and improve our offerings. We do not sell your personal information to third parties. For full details, please refer to our Privacy Policy available at resolvedigitalagency.com.

Cookies and Tracking Technologies

Resolve’s website uses cookies and similar tracking technologies to enhance user experience, gather analytics, and improve security. By using our website, you consent to our use of cookies as described in our Privacy Policy. You have choices in managing cookies through your browser settings, however disabling cookies may affect how some parts of our website function.

Intellectual Property Rights (Website Content)

All content and materials available on the Resolve website, including text, logos, graphics, images, designs, and software, are the property of Resolve Support LLC or our licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the content on our website for your own personal or internal business use related to evaluating or using our services.

We do not claim ownership of any website content, data, or intellectual property that you provide to us for the purpose of receiving our services. You retain all rights and ownership in your content.

Disclaimers of Warranties

Your use of our website and services is at your sole risk. Resolve provides the website and all services on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties and representations, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we implement security measures and best practices, we do not guarantee or warrant the complete security of your website or data. We cannot guarantee that our services will prevent all malware infections, hacking incidents, or other security breaches.

Limitation of Liability

To the maximum extent permitted by law, under no circumstances shall Resolve or its owners, officers, employees, or agents be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages whatsoever arising out of or related to your use of or inability to use our website or services.

In no event shall Resolve’s total cumulative liability to you for any and all claims exceed the total amount of fees that you have paid to us for the service in question in the six (6) months immediately prior to the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Resolve Support LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) that arise out of or relate to: (a) your use of the website or services, (b) your violation of these Terms or of any law or regulation, or (c) your infringement of any intellectual property or other rights of any third party.

International Use and Restrictions

Resolve Support LLC is a company based in the United States (Las Vegas, Nevada). Our services are primarily intended for customers located in the United States and select other English-speaking countries. Accessing the website or services from jurisdictions where the content or practice is illegal is prohibited. Non-US customers acknowledge that their personal data may be transferred to and processed in the United States.

Changes to Terms

We may modify or update these Terms from time to time. When we make changes, we will post the updated Terms on our website and update the “Last Updated” date at the top. Your continued use of the website or our services after the updated Terms are posted will constitute your acceptance of the changes.

Governing Law and Dispute Resolution

These Terms and your use of the Resolve website and services are governed by the laws of the State of Nevada, USA. You agree that any dispute or claim arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Clark County, Nevada.

Any cause of action or claim you may have arising out of or relating to these Terms must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

Miscellaneous

Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

Entire Agreement: These Terms (along with any additional service-specific terms and our Privacy Policy) constitute the entire agreement between you and Resolve regarding the subject matter herein.

Contact Information

If you have any questions, concerns, or need to provide any notice to us (such as a cancellation notice or legal notice), please contact us via the contact page at resolvedigitalagency.com/contact-us.

Resolve Support LLC, doing business as Resolve Digital Agency

10845 Griffith Peak Dr Ste 200A
Las Vegas, NV 89135
United States

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.